Refund and Cancellations Policy
Thank you for choosing Soap Stamp India for your customized stamp needs. This Refund and Cancellations Policy outlines the terms and conditions related to the refund and cancellation of orders.
1. Order Cancellations: Customers may request order cancellations within 6 hours of placing the order. Once processing has started, cancellations may not be possible. Please contact our customer support team at [email protected] for assistance.
2. Customized Orders: Customized orders cannot be canceled once production has commenced. It is the customer’s responsibility to review and confirm all customization details before placing an order.
3. Refunds for Defective Products: If the received product is defective or contains errors caused by our Company, customers may be eligible for a refund. Customers must notify us of any defects or errors within 2 days of receiving the product.
4. Refund Process: Refund requests must be submitted in writing to [email protected] along with evidence (such as images of defects). Refunds will be processed within 2 business days of approving the request.
5. Refund Eligibility: Refunds are subject to verification of defects or errors caused by Soap Stamp India. Refunds will not be provided for customer errors in customization details.
6. Payment Reversals: In the event of a chargeback or payment reversal initiated by the customer without proper justification, Soap Stamp India reserves the right to dispute such claims.
7. Refusal of Refund: Soap Stamp India reserves the right to refuse refunds in cases where the product meets the specified customization details and is free from defects.
8. Changes to Refund and Cancellations Policy: Soap Stamp India reserves the right to update or modify this Refund and Cancellations Policy at any time without prior notice. Changes will be effective upon posting on the Website.
9. Contact Information: For any inquiries or concerns related to refunds and cancellations, please contact our customer support team at [email protected].
This Refund and Cancellations Policy is subject to change without notice. It is the responsibility of the customer to review and understand our refund and cancellations terms before placing an order.